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UK (excluding Channel Islands) – Free delivery for orders £39 or more. £3.99 for orders under £39.
Goods are despatched within 4 – 6 working days of receipt of your order by Royal Mail first class non-trackable service (weekends and Bank Holidays are not classed as working days).
If you are not completely satisfied with your purchase you may return your order back to us within 90 days of receipt of the goods.
The product that you wish to return must be in a saleable condition and in its original, undamaged packaging.
We require that shoes are worn and tested on carpeted areas. We will carefully consider the overall condition of the returned product before making a refund.
Customers who have supported our shops and bought in-store and need to return unworn items can do so by post using the returns address found here - Delivery & Returns. You will need to enclose a copy of your receipt and contact details (name, address, email and phone number) with the item so the return can be processed. If you have any queries regarding your return please use the ‘Contact Us’ link. Alternatively you may wait until your local store re-opens.
Regrettably we do not pay the postage costs of returns
See full Terms & Conditions here.
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