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P&P costs for all deliveries within the UK (excluding the Channel Islands) for orders of £39 or more qualify for free delivery. Orders for less than £39 are charged £3.99 for delivery. Goods are despatched to you within 2 – 4 working days of receipt of your order (weekends and Bank Holidays are not classed as working days). You should then receive your goods within 3 working days of the date of despatch however, as we rely on third party carriers, we cannot be held responsible for any delays and/or losses caused by delays.
We send our goods via Royal Mail using a first class untracked service. If they are unable to deliver they will leave a card to inform you. However, it may be possible for parcels to be left in a secure place of your choice, at your own risk, – just leave your instructions in the “Delivery Instructions” box when you place your order. We and Royal Mail will endeavour to fulfil your wishes but this may not always be possible. Please note that parcels left in a secure place negate the proof of delivery protection and we are regrettably unable to accept any claims for missing goods in these instances.
Alternatively you may like to consider selecting an alternative shipping address (e.g your place of work) which can be supplied on the checkout page.
If you order more than one item they may be despatched separately from different locations.
If we can fulfil only part of your order, we will process and refund for the unavailable items. Dependent on your bank, refunds may take up to 10 working days to process.
Any claims for lost goods will not be entered into until after 5 working days from the date of despatch.
Collect In Store You may choose to collect your order from any one of our High Street stores by choosing Collect In Store as your shipping method at the checkout stage, along with the store of your choice. This is a free of charge service. The goods will be made available at that store within 7 working days from the date of receipt of your order (sometimes less!). You will receive either an email or a telephone call to confirm that the goods are ready for collection. You will need to take along a copy of your order confirmation when you collect your goods
Jungholtz and Mittelberg
the British Sovereign Base Areas of Akrotiri and Dhekelia.
the United Nations buffer zone and the part of Cyprus to the north of the buffer zone, where the Republic of Cyprus does not exercise effective control
the Faroe Islands, and Greenland
the Åland Islands.
Martinique, French Guiana, Guadeloupe, Reunion, and St Pierre and Miquelon
the island of Heligoland, and Büsingen
Mount Athos (also known as Agion Oros)
Campione d’Italia, the Italian Waters of Lake Lugano and Lvigno
the Azores, and Madeira.
the Balearic Islands,
the Canary Islands, Ceuta, and Melilla
The cost of shipping to these countries is £10.00
Goods are despatched to you within 2 - 4 working days of receipt of your order (weekends and Bank Holidays are not classed as working days). You should then receive your goods within 10 working days of the date of despatch however, as we rely on third party carriers, we cannot be held responsible for any delays and/or losses caused by delays.
We send our goods either via UK Royal Mail and then the postal service which is local to your country, or via DPD.
Any claims for lost goods will not be entered into until after the scheduled delivery date but within seven working days from that date.
We may need to refuse an order, which may be for one of the following reasons: The product ordered is unavailable Payment authorisation is declined from your card issuer Pricing errors (see above)
If a whole order is cancelled you will be contacted by email.
Please note we endeavour to check the quality of all of our orders prior to despatch to ensure that they meet the high standards expected by our customers. However, we are unable to guarantee that shoes despatched will be “box fresh” i.e they may have been tried on by customers in our stores.
If you are not completely satisfied with your purchase you may return your order back to us within 14 days of receipt of the goods. If goods aren’t returned to us within this time we will unfortunately be unable to process a return.
The product that you wish to return must be in a saleable condition and in it’s original, undamaged packaging (both inner and outer packaging). We advise that you carefully re-pack the goods using the bag in which the goods were delivered. We require that shoes are worn and tested on carpeted areas. We will carefully consider the overall condition of the returned product before making a refund. If we find that the returned product has not been returned to us in a re-saleable condition we reserve the right to refuse a refund on that item.
Please note that we're unable to comment on faults until we have received and inspected the item(s)
If you wish to exchange an item please follow the returns procedure. Subject to our terms and conditions we shall credit your original method of payment. New items can be ordered online.
We do not pay the postage costs of returns and we recommend that you obtain proof of posting as we cannot take responsibility for a return until we have received the goods.
The returns address is: Robin Elt Shoes, Units F & G, Quedgeley West Business Park, Bristol Road, Hardwicke, Gloucester, GL2 4PH, UNITED KINGDOM. You may make a return, in person, by taking your goods to any one of our stores. You will need to present your sales receipt and the returns paperwork which is included in the parcel with the goods. We shall process refunds to the original payment card so please remember to take it with you.
The Distance Selling Regulations provide for your cancellation of an order within 7 days of placing it. In this instance please send an email to email@example.com. Where the goods have already been despatched please return the goods to us in accordance with our returns policy.
Shoe care and foot care products are non refundable (this does not affect your statutory rights).
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