We're now delivering to
EU countries!

Delivery & Returns

 UK Deliveries: 

P&P costs for all deliveries within the UK (excluding the Channel Islands) for orders of £39 or more qualify for free delivery. Orders for less than £39 are charged £3.99 for delivery.
 
Goods are despatched to you within 2 – 4 working days of receipt of your order (weekends and Bank Holidays are not classed as working days). You should then receive your goods within 3 working days of the date of despatch however, as we rely on third party carriers, we cannot be held responsible for any delays and/or losses caused by delays.

We send our goods via Royal Mail using a first class service. If they are unable to deliver they will leave a card to inform you. However, it may be possible for parcels to be left in a secure place of your choice, at your own risk, – just leave your instructions in the “UK Only Delivery Comments” box when you place your order. We and Royal Mail will endeavour to fulfil your wishes but this may not always be possible. Please note that parcels left in a secure place negate the proof of delivery protection and we are regrettably unable to accept any claims for missing goods in these instances.

Alternatively you may like to consider selecting an alternative shipping address (e.g your place of work) which can be supplied on the checkout page.

If you order more than one item they may be despatched separately from different locations.

Any claims for lost goods will not be entered into until after 5 working days from the date of despatch. 
 
Collect In Store 
You may choose to collect your order from any one of our High Street stores by choosing Collect In Store as your shipping method at the checkout stage, along with the store of your choice. This is a free of charge service.
 
The goods will be made available at that store within 7 working days from the date of receipt of your order (sometimes less!). You will receive either an email or a telephone call to confirm that the goods are ready for collection.
 
You will need to take along a copy of your order confirmation  when you collect your goods

 

EU Deliveries: 

Below is the full list of EU member states and territories to which we deliver:

 

including...

but excluding...

Austria

Jungholtz and Mittelberg

 

Belgium

 

 

Bulgaria

 

 

Cyprus

the British Sovereign Base Areas of Akrotiri and Dhekelia.

the United Nations buffer zone and the part of Cyprus to the north of the buffer zone, where the Republic of Cyprus does not exercise effective control

Croatia

 

 

Czech Republic

 

 

Denmark

 

the Faroe Islands, and Greenland

Estonia

 

 

Hungary

 

 

Finland

 

the Åland Islands.

France

Monaco

Martinique, French Guiana, Guadeloupe, Reunion, and St Pierre and Miquelon

Germany

 

the island of Heligoland, and Büsingen

Greece

 

Mount Athos (also known as Agion Oros)

Ireland

 

 

Italy

 

Campione d’Italia, the Italian Waters of Lake Lugano and Lvigno

Latvia

 

 

Lithuania

 

 

Luxembourg

 

 

Malta

 

 

Netherlands

 

Antilles

Poland

 

 

Portugal

the Azores, and Madeira.

 

Romania

 

 

Slovakia

 

 

Slovenia

 

 

Spain

the Balearic Islands,

the Canary Islands, Ceuta, and Melilla

Sweden

 

 

United Kingdom

the Isle of Man,

the Channel Islands, and Gibraltar



P&P costs to these countries are:

 

Item up to 2kg weight

Item 2 kg weight and over

First pair

£8.00

£12.00

Second pair

£4.00

£6.00

Third + pairs

No charge

No charge

All prices are calculated at checkout.

Goods are despatched to you within 2 - 4 working days of receipt of your order (weekends and Bank Holidays are not classed as working days). You should then receive your goods within 7 working days of the date of despatch however, as we rely on third party carriers, we cannot be held responsible for any delays and/or losses caused by delays.

We send our goods via UK Royal Mail and then the postal service which is local to your country.

If you order more than one item they may be despatched separately from different locations.

Any claims for lost goods will not be entered into until after the scheduled delivery date but within seven working days from that date.


Order Cancellations:

We may need to refuse an order, which may be for one of the following reasons:
         The product ordered is unavailable
         Payment authorisation is declined from your card issuer
         Pricing errors (see above)

If a whole order is cancelled you will be contacted by email.

 

If we have to part cancel an order (for any of the above reasons) we shall despatch the goods available and charge for only those goods despatched.

 

Please note We endeavour to check the quality of all of our orders prior to despatch to ensure that they meet the high standards expected by our customers. However, we are unable to guarantee that shoes despatched will be “box fresh” i.e they may have been tried on by customers in our stores.

 

Returns, Refunds and Exchanges:  

If you are not completely satisfied with your purchase you may return your order back to us within 14 days of receipt of the goods. If goods aren’t returned to us within this time we will unfortunately be unable to process a return.

The product that you wish to return must be in a saleable condition and in it’s original, undamaged packaging (both inner and outer packaging). We advise that you carefully re-pack the goods using the bag in which the goods were delivered. We require that shoes are worn and tested on carpeted areas. We will carefully consider the overall condition of the returned product before making a refund. If we find that the returned product has not been returned to us in a re-saleable condition we reserve the right to refuse a refund on that item.   

Please note that we're unable to comment on faults until we have received and inspected the item(s)

If you wish to exchange an item please follow the returns procedure. Subject to our terms and conditions we shall credit your original method of payment. New items can be ordered online.

We do not pay the postage costs of returns and we recommend that you obtain proof of posting as we cannot take responsibility for a return until we have received the goods.

The returns address is: Robin Elt Shoes, Units F & G, Quedgeley West Business Park, Bristol Road, Hardwicke, Gloucester, GL2 4PH, UNITED KINGDOM.
 
You make make a return, in person, by taking your goods to any one of our stores. You will need to present your sales receipt abd the returns paperwork which is included in the parcel with the goods. We shall process refunds to the original payment card so please remember to take it with you. 

The Distance Selling Regulations provide for your cancellation of an order within 7 days of placing it. In this instance please send an email to info@robineltshoes.co.uk. Where the goods have already been despatched please return the goods to us in accordance with our returns policy.

Shoe care and foot care products are non refundable (this does not affect your statutory rights).

 

  • Accepted payment methods - Delta, Maestro, Mastercard, Solo, Switch, Visa and Visa Electron